MROUTE – Return Policy
At MROUTE, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help. Please review our return policy to ensure a hassle-free return process.
- Eligibility for Returns
- Items must be returned within 30 days of the purchase date.
- Products should be in their original condition: unworn, unwashed, and with all original tags and packaging intact.
- Sale or clearance items are not eligible for returns unless they are defective or damaged.
- Non-Eligible Returns
- Items showing signs of wear, washing, alterations, or damage caused by the customer.
- Products returned after the 30-day window.
- Custom or personalized items.
- Return Process
Submit a Return Request:
Contact our customer support team at [email protected] or visit our store with your purchase receipt.
Approval Confirmation:
Once your return is approved, you will receive instructions for shipping or in-store drop-off.
Shipping Returns:
If mailing your return, ensure it is securely packaged and sent to the address provided by our support team. Customers are responsible for return shipping costs unless the item is defective or incorrect.
In-Store Returns:
Bring your receipt and the item(s) to the nearest MROUTE location for assistance.
- Refunds
- Approved returns will be processed within 7-10 business days after we receive the item.
- Refunds will be issued to the original payment method used during the purchase.
- Shipping fees and other service charges are non-refundable.
- Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected]or +91 81487 24721. We will arrange for a replacement or refund and cover return shipping costs.
Contact Us
For any questions or concerns about our return policy, feel free to reach out:
- Email:[email protected]
- Phone:+91 81487 24721
Thank you for shopping with MROUTE!